All prices shown on this website include VAT unless otherwise stated.


We want you to be happy. If you're not happy, tell us and we'll make sure we resolve the issue. 

If you are not satisfied with your product you have 14 days from receipt of goods to notify us and return the goods for a refund. Goods must be returned in a re-saleable condition and product boxes protected in outer boxes.

If an item arrives faulty we will replace the item immediately. If an item arrives damaged then we will replace the damaged component immediately eg should a piece of glass arrive broken then, in most instances we will replace the glass only and not the entire light, however, glass is very well packaged and damage is very rare.

We must be notified of any damages within 48 hours of receipt. After this period of time any replacement parts required will be chargeable.

Please notify us of any returns by email ( shop@lightingcentre.co.uk ) before the goods have been sent back to us and place inside the box a copy of the invoice emailed to you when you placed your order.

It is the responsibility of the customer to ensure that all products to be returned must be carefully repackaged in their original inner and outer packing and returned in original sale condition. Product boxes must not be sent through the post without a protective outer box, as per delivery to you, so as to avoid damaging the product box.

Once a delivery date is quoted, any failed or missing deliveries must be reported within 14 days of the quoted delivery due date.

Products cannot be returned once they have been installed.



Cancellations will be dealt with in the same way as refunds.



We offer a two day approval system on any in-stock item purchased in-store. These items may be returned within two working days for a full refund. If an item is returned after two days then it may be exchanged or a credit note will be given.

Special orders or items that need to be ordered in, are non-refundable.

If an item arrives faulty or damaged we will replace the item or component eg glass. We must be notified of any damages within 5 days of receipt.

All of the products we sell carry at least a 12 month Guarantee apart from any lamps or light bulbs which have no guarantee.

Products cannot be returned once they have been installed.


The Lighting Centre Ltd acts as South East England distributor for many European brands. Any orders to trade accounts are non-returnable.


We cannot offer refunds on products from our Bespoke Range because they are Bespoke products that are made to order. Products shown from this range are examples of sizes and colours that are available. All lights from the Bespoke Range are clearly marked in the Item Description. If you are unsure please call our showroom on 01483 579411 for more information.

Many examples of the lines from our Bespoke Range are available to view in our showroom.

Any prices, special offers or promotions shown on this website only apply online and may not be available in store.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Lighting Centre Ltd’s relationship with you in relation to this website.

The term ‘The Lighting Centre Ltd’ or ‘Lightingcentre.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Lighting Centre, 89 woodbridge road, Guildford, Surrey, GU1 4QD. The term ‘you’ refers to the user or viewer of our website.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without  The Lighting Centre Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.